This agreement is entered into between Andrew Dominic Furniture (Pty) Ltd and the Client (as such party is defined in this agreement). Please read the below carefully and note that these terms and conditions will be deemed to be accepted by the client upon the client or the client’s representative confirming its order.
1. When You Place an Order
- Once you confirm your order, the client agrees to these terms.
- A 50% non-refundable deposit (including VAT) is paid by the client before production starts.
- Production only starts once the deposit is received, AND all design details (size, finish, materials, etc.) are confirmed in writing.
- Standard production time: 6–8 weeks (may vary).
- Full payment (including delivery costs) to be made before delivery or collection.
- Storage of furniture after completion only by agreement of both parties.
2. Delivery of Furniture
- Once the furniture leaves ADF workshop, the risk is the client’s or representative of the clients.
- Delivery is carried out by independent third-party delivery companies scheduled by ADF. While ADF arranges transit insurance to cover damage in transit, ADF cannot be held responsible for delivery delays caused by such third-party delivery providers.
- Delivery costs are itemised and depend on the address, size of furniture, and accessibility (stairs, narrow passages, hoisting, etc.)
- The client must inform ADF about difficult access at the time of order placement, and ensure the furniture can physically fit into their space, sending photos where necessary.
- Custom pieces cannot be returned if they don’t fit.
- If you arrange your own transport ADF is not responsible for damage during transit. When delivery of furniture arrives it must be Inspected before signing off, and any damages reported within 3 days.
3. Packaging
– Local Cape Town deliveries are usually protected with blankets (not fully wrapped).
-National and international deliveries are lightly, but well wrapped.
-Special or heavy-duty wrapping costs extra.
-International orders require extra packaging & export crate at additional cost.
4. Damage During Delivery
-Third-party deliveries are usually not insured for total loss.
-Minor damage may be repaired at ADF’s discretion.
-Damage in transit is If you want insurance, you must arrange and pay for it.
-Take photos immediately if there is damage.
-Severe damage may require the item to be returned without unwrapping.
6. Cancellations & Returns
Cancelling Orders
-If production has started, the customer will lose their 50% deposit.
-If production has not started and provided that timber for the specific order has not been purchased, your 50% deposit will be refunded less a cancellation fee of 5% admin fee.
Returns
- Only defective items can be returned (within 3 months). If a return incurs a delivery/shipping cost, the client must pay for the return upfront.
- ADF will either repair or replace the furniture (if truly defective), and refund the return delivery cost (if truly defective).
You cannot return items for:
Natural variations in wood, brass, stone, leather.
Handmade imperfections.
Damage caused by misuse or poor maintenance.
Custom-made items.
Weather damage from lack of care.
7. Use & Maintenance
-Furniture is not tested for heavy commercial/public use, therefore ADF does not guarantee suitability for commercial spaces unless specifically discussion upon placement of order
-Natural materials (like timber and leather) can crack and fade over time.
-Climate (aircon, heat) can cause damage.
8. Liability – Major Limitation
ADF is not responsible for delivery damage or injury; ADF is not responsible for installation damage or injury; ADF is not responsible for misuse or commercial use damage.
9. Intellectual Property
All designs belong to ADF. The client or client’s represtative may not copy, reproduce, or replicate our designs.